Receive
Bring the incoming conversation into a queue.
Keep the conversation
connected to the work.
A shared workspace for the messages, people and next steps behind an operation.
THE OPERATIONAL CHALLENGEStart with
Start with
the handoffs.
Email, text messages and internal follow-up can scatter context across a team. Knowing who is responsible—and whether a conversation still needs attention—becomes part of the work itself.
WHAT WE BUILT
Inbox OS
Inbox OS brings email, SMS, internal conversations and website chat into a shared interface. Assignment and open, snoozed and resolved states help teams organize their response and retain the conversation context.
INBOX OS / APPLICATION VIEWSELECT TO ENLARGE ↗
THE CONNECTED WORKFLOW
Follow the work.
The application is structured around a sequence of operational decisions.
Assign
Identify the person responsible for the response.
Collaborate
Keep relevant context and internal discussion together.
Resolve
Record the conversation state and next step.
INSIDE THE PLATFORM
Built around the details.
Three connected capabilities that support the workflow.
Shared conversation workspace
Organize communications across supported channels and team queues.
Ownership & state
Use assignment and conversation status to clarify responsibility.
Context & assistance
Support response preparation and collaboration around the conversation.
WHAT THE WORK DEMONSTRATES
The interface gives teams a shared place to manage conversations and responsibility. Connected channels and AI assistance depend on the workspace configuration.
THE NEXT CONVERSATIONSee the workflow
See the workflow
for yourself.
Walk through a demonstration conversation, its ownership and status, then inspect how internal context supports the next response.
Start a conversation ↗